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Terms of service

Updated Effective from Version 1.0

1. General provisions

1.1. This Terms of Service Agreement (hereinafter — the «Agreement») governs the relationship between the Administration of the Resalt Service (hereinafter — the «Administration») and any person using the Service (hereinafter — the «User»).

1.2. By using the Service, the User confirms that they have read and accept the terms of this Agreement in full, without any exceptions or reservations. If the User disagrees with any term, they must stop using the Service.

1.3. Use of the Service is additionally governed by:

In the event of any conflict between this Agreement and the Public Offer, the Public Offer shall prevail.

2. Definitions

Service — the Resalt software and hardware system available at the Administration’s website, including the web application.

Account — the set of User data necessary to identify the User and provide access to the Service’s functions.

User Content — any materials posted, uploaded, or generated by the User in the Service, including audio recordings, transcripts, meeting summaries, notes, comments, and files.

VCS Platforms — third-party videoconferencing platforms with which the Service’s functionality can be used.

Bot — an automated software agent that joins the User’s online meetings on VCS Platforms for recording purposes.

Meeting — an online conference or call to which the User connects the Bot, or an audio file uploaded by the User to the Service for processing.

Meeting Participant — any person whose voice or image is recorded or otherwise processed by the Service during a recording.

AI Processing — automated processing of User Content using artificial-intelligence algorithms (speech recognition, speaker diarization, summary generation).

3. Registration and Account

3.1. To use the Service, the User creates an Account by providing an email address and a name and setting a password.

3.2. When registering, the User must:

  • provide accurate information;
  • use their own email address;
  • choose a strong password and keep it confidential;
  • not share Account access with third parties.

3.2.1. On the registration form, the User grants two independent consents through separate checkboxes:

  • consent to this Agreement and to the Privacy Policy — mandatory for registration;
  • consent to cross-border transfer of personal data to the recipient and in the scope set out in section 9 of the Privacy Policy.

Because the functions that require cross-border transfer (automatic summary generation, AI chat, and other AI-driven functions) constitute a material part of the Service’s functionality, consent to cross-border transfer is required to use the Service. A User who does not wish to grant this consent may decline to use the Service or may delete their Account at any time through the «Settings» → «Security» section of the personal account. Revocation of consent after registration is performed under the procedure set out in clause 9.5 of the Privacy Policy and results in deletion of the Account.

3.3. The User is responsible for all actions performed using their Account. The Administration is not liable for harm caused by unauthorized access to the Account by third parties where such access resulted from the User’s breach of clause 3.2.

3.4. The User must promptly notify the Administration of any unauthorized access to the Account.

3.5. Registration is available to persons who have reached the age at which Russian legislation permits independent conclusion of transactions (as a general rule — 18 years; for certain transactions — 14 years with the consent of legal representatives). Use of the Service by minors is permitted only with the consent of their legal representatives.

3.6. The User may delete their Account at any time through the personal account or by sending a request to the Administration’s email address.

4. Terms of using the Service

4.1. Service functionality

The Service allows the User to:

  • connect the Bot to online meetings on supported platforms;
  • upload audio files for subsequent processing;
  • receive automatic transcription of audio recordings;
  • receive automatically generated meeting summaries;
  • save notes and comments to meetings;
  • manage the list of meetings in the personal account;
  • download processing results in supported formats.

4.2. Pricing and payment

4.2.1. The Service is provided on a paid basis under the tariffs published on the Administration’s website, except for features expressly designated as free (for example, a trial period).

4.2.2. Payment terms, the composition of tariffs, subscription renewal procedures, and refund procedures are governed by the Public Offer.

4.2.3. Bank-card payments are processed by KlaudPayments LLC (CloudPayments) — a payment-systems operator. Full bank-card details are not transmitted to and are not stored by the Administration.

4.3. Changes to functionality

The Administration may unilaterally change the functionality of the Service, add new features, and modify or remove existing ones. Users are notified in advance of material changes.

5.1. User warranties

5.1.1. By connecting the Bot to a meeting or uploading an audio recording, the User confirms and warrants to the Administration that they have:

a) obtained the consent of all Meeting Participants to the recording of their voice/image and to subsequent processing by the Service in accordance with applicable law;

b) informed the Participants that the recording will be:

  • stored on the Administration’s servers located in the Russian Federation;
  • automatically transcribed;
  • transmitted for summary generation using artificial intelligence, including cross-border transfer to the recipient and in the scope set out in section 9 of the Privacy Policy;

c) obtained the Participants’ consent to cross-border transfer of their personal data in accordance with section 9 of the Privacy Policy, if the User intends to use the summary-generation function;

d) uses the Service in compliance with Russian Federation legislation, including the requirements of:

  • Article 152.1 of the Russian Civil Code (protection of a citizen’s image);
  • Article 152.2 of the Russian Civil Code (protection of a citizen’s private life);
  • Federal Law No. 152-FZ of 27 July 2006 «On Personal Data»;
  • other applicable regulations.

5.2. Recording notice

5.2.1. When joining a meeting, the Bot appears in the participant list under a name that clearly indicates recording (for example, «Resalt Bot — recording for summary»). This is a supplementary measure of informing Participants and does not relieve the User of the obligations under clause 5.1.

5.2.2. If the VCS Platform provides native means of notifying participants of a recording, the Bot uses them.

5.3. Participant objections

5.3.1. If a Meeting Participant objects to recording, the User must promptly stop the recording or delete its results.

5.3.2. A Meeting Participant may contact the Administration directly at the address listed in the Privacy Policy with a request to delete their data. The Administration shall satisfy such request in the manner and within the timeframes established by 152-FZ.

5.4. Indemnification of the Administration

5.4.1. The User undertakes to bear sole liability towards Meeting Participants and third parties for any violations of their rights connected with recording and processing of their data through the Service.

5.4.2. The User undertakes to indemnify the Administration in full for any losses, fines, and expenses (including legal expenses) that the Administration may incur as a result of claims by Meeting Participants, third parties, or state bodies arising out of the User’s breach of the warranties in clause 5.1.

6. User Content

6.1. Rights to Content

6.1.1. The User retains all exclusive rights to User Content.

6.1.2. By posting Content in the Service, the User grants the Administration a non-exclusive, royalty-free licence to use the Content solely for the purposes of:

  • providing Service functionality (storage, processing, displaying back to the User);
  • transferring it to the sub-processors listed in the Privacy Policy;
  • ensuring Service operability and security (backups, diagnostics upon User request).

6.1.3. Licence term — for as long as the Content is stored in the Service. Territory — worldwide (necessary for cross-border transfer in accordance with section 9 of the Privacy Policy).

6.1.4. The Administration does not use User Content to train its own artificial-intelligence models without the User’s separate consent.

6.2. Prohibited use

The User undertakes not to use the Service to:

  • record or process information constituting state, commercial, banking, medical, attorney-client, or other legally protected secret, without proper legal grounds;
  • record or process information containing data falling within the special categories of personal data (Article 10 of 152-FZ) without separate consent from the data subjects;
  • post unlawful content: materials infringing third-party rights, extremist, terrorist, or pornographic materials, materials promoting violence or discrimination, or other materials prohibited by Russian Federation legislation;
  • carry out acts aimed at disrupting the Service’s operability, circumventing technical restrictions, or gaining unauthorized access to data of other Users;
  • automatically collect information (parsing, scraping) without the Administration’s written permission;
  • other acts that violate Russian Federation legislation or the rights of third parties.

6.3. Content removal

6.3.1. The Administration may remove User Content or restrict access to it without prior notice in the event of:

  • breach of clause 6.2 of this Agreement;
  • receipt of a reasoned demand from state bodies;
  • receipt of a substantiated complaint from third parties about violation of their rights.

6.3.2. The User may, at any time, delete any Content via the personal account.

7. Intellectual property

7.1. All exclusive rights to the Service, including its source code, design, logo, trademarks, texts, and other materials, belong to the Administration or its licensors.

7.2. The User is granted a non-exclusive licence to use the Service within its functionality for the term of the Agreement. The licence does not include the right to:

  • modify or decompile the source code;
  • transfer use rights to third parties;
  • use the Service to build competing products;
  • remove or alter proprietary notices.

7.3. Results of AI Processing (transcripts, summaries) generated from the User’s Content are transferred to the User as part of service delivery and may be used by the User freely, subject to the rights of Meeting Participants.

8. Limitation of liability

8.1. «As is» Service

8.1.1. The Service is provided on an «as is» basis. The Administration does not warrant that:

  • the Service will operate without interruptions, errors, or failures;
  • the results of AI Processing (transcripts, summaries) will be fully accurate and free of errors;
  • the Service will meet specific expectations or purposes of the User that are not described in public materials.

8.1.2. The User accepts the risk of relying on the results of automatic transcription and summary generation. The Administration recommends verifying AI Processing results before relying on them in material decisions.

8.2. Exclusions

The Administration is not liable for:

  • inability to use the Service for reasons beyond the Administration’s control (failures on the side of VCS Platforms, communications providers, the payment-systems operator, infrastructure or other sub-processors engaged by the Operator);
  • harm caused to the User as a result of the User’s breach of the Agreement;
  • harm caused to Meeting Participants and third parties by the User’s actions;
  • harm caused by the User’s reliance on inaccurate or imprecise results of AI Processing;
  • the User’s lost profits.

8.3. Liability cap

In cases where the Administration’s liability cannot be excluded by law, it is limited to the amount actually paid by the User to the Administration for use of the Service during the 12 (twelve) months preceding the event giving rise to liability.

8.4. Force majeure

The parties are released from liability for failure to perform obligations as a result of force majeure (natural disasters, military actions, acts of public authorities, mass internet-infrastructure failures, attacks on information systems, etc.).

9. Termination of the Agreement

9.1. The User may, at any time, stop using the Service and delete the Account through the personal account.

9.2. The Administration may unilaterally terminate or suspend the User’s access to the Service in the event of:

  • breach by the User of this Agreement, the Privacy Policy, or the Public Offer;
  • a demand from competent state bodies;
  • non-payment by the User under the Public Offer;
  • technological reasons (decommissioning of the Service with at least 30 days’ prior notice).

9.3. Termination of the Agreement does not relieve the User from performing obligations that arose before termination.

10. Amendments to the Agreement

10.1. The Administration may unilaterally amend the terms of this Agreement. A new version takes effect upon publication on the site, unless the new version provides otherwise.

10.2. The Administration notifies the User by email of material amendments at least 14 days before the changes take effect.

10.3. Continued use of the Service after the changes take effect constitutes the User’s agreement with the new version. If the User disagrees, they may stop using the Service and delete the Account.

11. Governing law and dispute resolution

11.1. This Agreement is governed by the laws of the Russian Federation.

11.2. All disputes, disagreements, and claims arising out of or in connection with this Agreement shall be resolved through negotiations. A pre-claim procedure is mandatory — the response window for a claim is 30 calendar days from receipt. Claims are sent to the Administration’s email address listed in the preamble.

11.3. If a dispute cannot be resolved through negotiations, it shall be resolved:

  • if the User is a natural person: in a court at the User’s place of residence in accordance with Russian consumer-protection legislation;
  • if the User is a legal entity or an individual entrepreneur: in the commercial court at the Administration’s location.

12. Final provisions

12.1. If any provision of this Agreement is held invalid, this shall not affect the validity of the remaining provisions.

12.2. The Administration’s failure to act in response to a breach by the User does not deprive the Administration of the right to take appropriate action to protect its interests at a later time.

12.3. This Agreement is drawn up in Russian. Where a translation into other languages is provided, the Russian text shall prevail.

12.4. All matters not regulated by this Agreement are resolved in accordance with Russian Federation legislation.

13. Contacts

  • Administration: «Резалт» Limited Liability Company
  • OGRN: 1267700190086 · INN: 9715527313 · KPP: 771501001
  • Registered address: Moscow, Novodmitrovskaya St., bldg. 2, structure 7, Russian Federation
  • Email: support@resalt.app