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Public offer for access to the Resalt Service

Updated Effective from Version 1.0

1. General provisions

1.1. This public offer (hereinafter — the «Offer») is the official proposal by the Rightsholder to any natural or legal person (hereinafter — the «User») to conclude a contract for access to the Service (hereinafter — the «Contract») on the terms set out below.

1.2. Proper acceptance of the Offer within the meaning of Article 438 of the Russian Civil Code is the User’s registration in the Service and/or payment of a Subscription. From the moment of acceptance, the Contract is deemed concluded.

1.3. The Offer applies together with:

  • the Terms of Service;
  • the Privacy Policy;
  • the Consent to Cross-Border Transfer of Personal Data granted at registration;
  • other documents posted in the «Legal information» section of the Site.

In the event of any conflict between the Offer and the Terms of Service, the provisions of the Offer shall prevail with respect to financial terms and the procedure for service delivery.

1.4. By accepting the Offer, the User confirms that they have read all documents listed in clause 1.3, agree with them, and undertake to comply with them.

2. Definitions

Service — the Resalt software and hardware system that records, transcribes, analyzes, and summarizes online meetings using artificial-intelligence technologies.

VCS Platforms — third-party videoconferencing platforms with which the Service’s functionality can be used.

Account — the User’s personal account in the Service, used to access and operate its functionality.

Tariff — the set of conditions covering the scope of functionality, access duration, usage limits, and Subscription price, published by the Rightsholder on the Site.

Subscription — the Tariff selected and paid for by the User that grants the right to use the Service’s functionality for a defined period.

AI Credits / Minutes — units of limit consumed by the User when using certain Service functions (transcription, summary generation, etc.) within the Tariff.

Bot — an automated software agent that joins the User’s online meetings on VCS Platforms for recording purposes.

Device — any User device with internet access (computer, mobile phone, tablet, etc.) through which the User uses the Service.

3. Subject of the Contract

3.1. Under the Contract, the Rightsholder provides the User with remote access to the Service over the internet, in the scope and for the term defined by the chosen Tariff, and the User undertakes to pay a fee in the amount and manner set by the Tariff and this Offer.

3.2. The Service is provided under a non-exclusive licence for the User’s own use (including for commercial purposes in the User’s own activities).

3.3. The list of VCS Platforms with which the Service’s functionality can be used is published on the Site. The list may be amended and supplemented by the Rightsholder unilaterally and without separate notice to the User.

3.4. Access to the Service is provided over the internet. The User independently and at their own expense provides the required Device and internet connection.

4. Registration and access

4.1. To gain access to the Service, the User registers on the Site by creating an Account. The registration procedure, Account requirements, and mandatory consents are set out in section 3 of the Terms of Service.

4.2. At registration, the User grants two independent consents through separate checkboxes:

  • consent to the Terms of Service and the Privacy Policy;
  • consent to cross-border transfer of personal data to the recipient and in the scope set out in section 9 of the Privacy Policy.

Without consent to cross-border transfer, full use of the Service (transcription, summary generation, and other derivative materials) is not possible. Conditions for revoking consent — see section 9 of the Privacy Policy.

4.3. By registering an Account and accepting the Offer, the User confirms and warrants to the Rightsholder that:

  • they have reached the age at which Russian Federation legislation permits independent conclusion of transactions (as a general rule — 18 years);
  • they have read the terms of the Offer and understand its subject matter and consequences;
  • they have the technical ability to use the Service;
  • if acting on behalf of a legal entity — they are authorized to enter into the Contract on its behalf.

If any of these warranties is found to be untrue, the Rightsholder may immediately terminate the User’s access to the Service.

4.4. The User may not transfer Account access to third parties without the Rightsholder’s prior written consent.

5. Tariffs and Subscription

5.1. The price, composition, limits (recording minutes, AI Credits, other quantitative characteristics), and term of a Subscription are defined by the Tariffs published on the Site. The Tariffs form an integral part of the Offer.

5.2. In the event of a discrepancy between the provisions of the Offer and the Tariffs as to financial terms, the information stated in the Tariffs at the time of acceptance shall prevail.

5.3. The Rightsholder may:

  • provide a free trial or base Tariff for familiarization with the Service — the composition and limits of such Tariff are determined by the Rightsholder unilaterally and may change without notice;
  • introduce new Tariffs and change the terms of existing ones unilaterally. New terms take effect upon publication on the Site (unless otherwise stated at publication) and do not apply to already-paid Subscriptions until their term ends. Renewing a Subscription for a new period constitutes the User’s agreement with the Tariffs in effect at that moment.

5.4. The Subscription term runs from its activation (for free Tariffs — from creation of the Account; for paid Tariffs — from the moment payment is received on the Rightsholder’s bank account).

5.5. The Rightsholder’s obligations under the Contract are deemed properly performed from the moment the User is given the ability to access the Service in the scope of the chosen Tariff, regardless of the User’s actual use of such access. The parties do not sign service-acceptance reports.

5.6. Upon expiry of the Subscription and absent renewal, the User’s access to Service functionality that requires an active Subscription is restricted in accordance with the Tariff.

6. Payment terms

6.1. The Subscription is paid by the User in Russian roubles in the amount of 100% of the price set by the current Tariff, using the methods available when ordering the Subscription on the Site.

6.2. The User’s payment obligation is deemed performed at the moment funds are credited to the Rightsholder’s bank account.

6.3. The User bears any bank and other fees associated with transferring funds and is responsible for the accuracy of payment details and payment documents.

6.4. The Rightsholder is not liable for acts or omissions of payment operators, banks, card issuers, or other third parties involved in processing payments. The security, confidentiality, and other conditions of the payment methods chosen by the User are governed by the User’s agreements with those organizations.

6.5. Automatic renewal of the Subscription. If at the end of the current Subscription period the User has not disabled auto-renewal, payment for the next Subscription period under the chosen Tariff is charged automatically to the bank card used for the initial payment. No later than 24 (twenty-four) hours before the auto-renewal date, the Rightsholder notifies the User of the upcoming charge by sending a message to the Account email. The User may disable auto-renewal at any time via the personal account; the currently paid Subscription period is preserved until its end.

6.6. Team/corporate Tariffs. When purchasing a Subscription for multiple users within a single organization, the Rightsholder may issue a separate invoice. The minimum number of users and other conditions of such Tariff are stated on the Site or in the Rightsholder’s commercial offer.

6.7. The Rightsholder is not a VAT payer under its applicable tax regime. Subscription prices stated in the Tariffs are not subject to VAT. Payment documents (receipts, cheques) are provided by the Rightsholder in the manner established by Russian Federation legislation.

7. Refund terms

7.1. Services are deemed properly rendered from the moment the User is given the ability to access the Service in the scope of the paid Tariff (clause 5.5). As a general rule, amounts paid as Subscription fees are non-refundable, including:

  • where the User has not used or has only partially used the Service’s functionality during the Subscription term;
  • where the User has unused minutes, AI Credits, or other Tariff limits remaining at the end of the Subscription;
  • where the User declines auto-renewal of the Subscription during the paid period;
  • where the User deletes the Account, including by revoking consent to cross-border transfer of personal data.

7.2. Consumer right to withdraw from the Contract. For a User who is a natural person using the Service solely for personal, family, household, or other needs unrelated to entrepreneurial activity, the guarantees of Russian Federation Law No. 2300-I of 7 February 1992 «On the Protection of Consumer Rights» apply: such User may withdraw from the Contract at any time by sending a corresponding notice to the Rightsholder at the email address listed in the preamble of the Offer, provided the User pays the Rightsholder for the costs actually incurred in connection with performance of obligations under the Contract (Article 32 of the Law). The amount of costs actually incurred is calculated proportionally to the share of the Subscription term elapsed up to the date on which the Rightsholder receives the withdrawal notice.

7.3. Refund for Service unavailability. If the Service’s functionality becomes unavailable to the User for reasons within the Rightsholder’s control for a continuous period of more than 72 hours within a single calendar month, the User may request a pro-rata recalculation of the Subscription price for the relevant month, in proportion to the duration of the unavailability. The following are not considered unavailability: planned maintenance, updates, incidents caused by acts of third parties (including VCS Platforms, communications providers, etc.), and force-majeure events.

7.4. Refund request procedure. The User sends the request to the Rightsholder’s email address listed in the preamble of the Offer; the request must contain:

  • the email address of the User’s Account;
  • the reason for the refund;
  • payment details for the transfer (as a general rule, refunds are made by the same method and to the same details from which payment was received).

The Rightsholder reviews the request within no more than 10 business days from receipt and decides to grant a refund (in whole or in part) or to refuse, with reasons.

7.5. Refund timing. If a refund is granted, funds are transferred to the User within up to 10 business days from the decision date. The time for funds to be credited to the User’s account is governed by the rules of the issuing bank and the payment operator.

7.6. Chargebacks via the issuing bank. If the User initiates a chargeback through the card-issuing bank without first contacting the Rightsholder in the manner set out in clause 7.4, the Rightsholder may immediately terminate the User’s access to the Service and delete the Account.

8. Termination of Service access

8.1. The Contract may be terminated:

  • by agreement of the parties;
  • on the User’s initiative — by deleting the Account through the «Settings» → «Security» section of the personal account, or by revoking consent to cross-border transfer of personal data;
  • on the Rightsholder’s initiative — in the event of the User’s breach of the Offer, the Terms of Service, the Privacy Policy, or applicable law;
  • on other grounds provided for by Russian Federation legislation.

8.2. Termination of the Contract entails termination of the User’s access to the Service and deletion of the Account and associated Content, in the manner and within the timeframes established by the Privacy Policy.

8.3. Amounts paid by the User as Subscription fees are refunded upon termination only in the cases and manner expressly provided for in section 7 of the Offer.

9. Intellectual property

9.1. The Service, its individual components, source code, design, graphic elements, texts, documentation, and other results of intellectual activity are the intellectual property of the Rightsholder and/or its licensors and are protected by Russian Federation legislation.

9.2. Under the Contract, the User is granted a non-exclusive licence to use the Service solely within the scope of its functionality, with no right to sublicense, modify, decompile, reverse-engineer, or otherwise dispose of it, except as expressly provided by the Offer and applicable law.

9.3. Terms applicable to User Content (audio recordings, transcripts, summaries, notes, etc.), including the licence granted by the User to the Rightsholder in the scope necessary to deliver services, are governed by section 6 of the Terms of Service.

10. Warranties and liability

10.1. The Service is provided on an «as is» and «as available» basis. The Rightsholder does not warrant:

  • that the Service will conform to the User’s subjective expectations;
  • uninterrupted and error-free operation of the Service at any moment;
  • compatibility of the Service with all Devices, operating systems, browsers, and VCS Platforms;
  • preservation of functionality where changes are made by VCS Platforms, communications operators, or other third parties.

10.2. The Rightsholder may, at any time and unilaterally, change, supplement, restrict, or suspend Service functionality. The Rightsholder makes reasonable efforts to perform maintenance during off-hours but does not guarantee this.

10.3. The Rightsholder is not liable for:

  • the User’s lack of internet connection or any failures in its operation;
  • incompatibility of the User’s Devices with Service requirements;
  • consequences of the User’s loss or disclosure of Account credentials;
  • decisions and actions taken by the User based on results produced by the Service (transcripts, summaries, etc.);
  • the content of online meetings to which the Bot is connected and for obtaining participant consents to recording;
  • acts of third parties, including VCS Platforms, payment operators, and infrastructure providers.

10.4. The total aggregate liability of the Rightsholder under the Contract shall not exceed 10,000 (ten thousand) Russian roubles. For consumer Users, the limitations established by applicable law apply.

10.5. Prohibitions on use of the Service (reverse engineering, benchmarking, scanning, security breaches, etc.) and the consequences of their breach are set out in section 5 of the Terms of Service.

11. Personal data

11.1. The list of personal data processed, the purposes, methods, and retention periods, and the procedure for exercising the rights of personal-data subjects are set out in the Privacy Policy.

11.2. By accepting the Offer, the User confirms that they have read the Privacy Policy and agree to its terms.

12. Force majeure

12.1. The parties are released from liability for partial or full non-performance of obligations under the Contract where such non-performance is caused by force-majeure events — extraordinary and unavoidable circumstances under the prevailing conditions (natural disasters, military actions, epidemics, acts of public authorities, disruption of backbone communication channels, etc.).

12.2. The party affected by force majeure must, within a reasonable period, notify the other party of such circumstances and their expected duration.

12.3. If force-majeure circumstances last for more than 30 (thirty) consecutive calendar days, either party may unilaterally withdraw from the Contract by sending the other party a corresponding notice.

13. Dispute resolution

13.1. All disputes arising out of or in connection with the Contract shall be resolved by the parties through negotiations, with mandatory observance of the pre-claim procedure.

13.2. A claim is sent to the email address of the other party and is to be considered within no more than 30 (thirty) calendar days from receipt.

13.3. If no agreement is reached, the dispute is referred to the court at the Rightsholder’s location, unless otherwise required by Russian Federation legislation (including in relation to consumer Users).

13.4. Governing law — the substantive law of the Russian Federation.

14. Miscellaneous

14.1. The Contract takes effect from the moment of the User’s acceptance of the Offer and remains in force until the parties’ obligations are fully performed or until terminated on the grounds set out in section 8 of the Offer.

14.2. The Rightsholder may unilaterally amend the Offer. The current version is published on the Site. The Rightsholder notifies Users by email of material changes affecting financial terms and User rights at least 14 calendar days before the changes take effect. Continued use of the Service after the changes take effect constitutes the User’s agreement with the new version of the Offer.

14.3. If the User disagrees with amendments to the Offer, they may terminate the Contract by deleting the Account. Funds paid for a paid but unexpired Subscription period are refunded in the manner set out in clause 7.2 (for consumer Users) or are not refunded (for other Users), except in cases expressly provided for by applicable law.

14.4. The Rightsholder may engage third parties to perform the Contract (including infrastructure providers, AI-model operators, payment partners, etc.) while remaining responsible to the User for the result of service delivery.

14.5. The invalidity of individual provisions of the Offer does not affect the validity of the Offer as a whole. The parties shall replace invalid provisions with economically equivalent ones.

14.6. For purposes of the Offer, the terms «Offer» and «Contract» are used as synonyms.

15. Rightsholder details

Full name: «Резалт» Limited Liability Company Short name: Resalt LLC OGRN: 1267700190086 INN: 9715527313 KPP: 771501001 Registered address: Moscow, Novodmitrovskaya St., bldg. 2, structure 7, Russian Federation Postal address: Moscow, Novodmitrovskaya St., bldg. 2, structure 7, Russian Federation Email for inquiries: support@resalt.app

Bank details are provided upon request for use in contracts with legal entities.